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 |  | How does URGE combining with Rhapsody affect me? Now that URGE has been combined with Rhapsody, you can experience the best features of both services and an ever-expanding catalog of millions of songs all under the Rhapsody name. Members can expect unsurpassed choice, rich programming, great editorial content and innovative features that make for an unparalleled digital music experience. |  |
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 |  | What is Rhapsody?
Rhapsody is a critically acclaimed digital music service that lets members stream all the songs they want, listen to continuous music channels, and buy the songs and albums they love the most. Rhapsody also provides a wealth of editorial information and recommendations that make it easy to discover new music.
URGE has been combined with Rhapsody to create a single service under the Rhapsody name. Now members can experience the best features of both services and an ever-expanding catalog of millions of songs. |  |
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 |  | What is the connection between Rhapsody and MTV?
Real and MTV Networks have teamed up with the goal of creating the ultimate digital music experience. Rhapsody now combines the strength of MTV's music programming with Real's innovative technology. |  |
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 |  | What does this mean for my URGE account?
Your URGE account has been fully transferred to Rhapsody. You can sign in and use Rhapsody with the same email address and password you used to sign in to URGE. Sign in at www.rhapsody.com to listen from your Web browser. For even more features, install Rhapsody Software for your PC at Rhapsody.
URGE as a standalone service is no longer available. |  |
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 |  | Will Rhapsody have MTV-influenced programming?
Yes. Rhapsody will add programming reflective of MTV Networks channels including MTV, VH1, and CMT. |  |
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 |  | Who can I contact with questions? |  |
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 |  | How much will Rhapsody cost me?
You will continue to be charged the same rate you paid for URGE. If you were an URGE All Access subscriber, you will be charged US$9.95/month for Rhapsody Unlimited. If you were an URGE All Access To Go subscriber, you will be charged US$14.95/month for Rhapsody To Go. |  |
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 |  | I was an URGE By The Track user. What happened to my account?
If you were an URGE By The Track user and you still had an URGE Funds balance in your account, your account and balance have been transferred to Rhapsody. Like URGE Funds, Rhapsody credits are redeemable for track and album purchases.
If you were an URGE By The Track user and you did not have an URGE Funds balance in your account, we did not transfer your account to Rhapsody. However, you can receive a Rhapsody free trial created especially for URGE users.
If you were an URGE By The Track user who had a credit card stored in your URGE account, your account was transferred to Rhapsody, whether or not you also had an URGE Funds balance in your account.
Tracks that you purchase from Rhapsody are yours to keep, even if you are not a paid Rhapsody member.
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 |  | What if I don't want Rhapsody?
We recommend giving Rhapsody a try. We believe the unsurpassed choice, rich programming, great editorial content and innovative features make for an unparalleled digital music experience. However, we recognize that Rhapsody may not be the right fit for you.
If you don't want to keep your Rhapsody membership, simply contact Rhapsody Customer Support at (866) 597-5465. |  |
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 |  | When will I stop being charged for URGE?
With the full transfer of your URGE All Access or URGE All Access To Go account to Rhapsody, you will no longer be billed by URGE. Your Rhapsody Unlimited or Rhapsody To Go membership fee will be billed by Rhapsody. |  |
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 |  | Was I ever double-billed for URGE and Rhapsody?
No. Rhapsody billing started only after your URGE account had been fully transferred to Rhapsody, and you had been billed for the last time by URGE. |  |
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 |  | Which Rhapsody membership plan was my URGE account transferred to?
Subscribers to the URGE All Access plan were transferred to Rhapsody Unlimited and subscribers to URGE All Access To Go were transferred to Rhapsody Unlimited:
URGE All Access --> Rhapsody Unlimited
URGE All Access To Go --> Rhapsody To Go |  |
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 |  | What if I cancelled my URGE subscription?
If you cancelled your URGE subscription, we did not transfer your account to Rhapsody. You will not be billed by either URGE or Rhapsody. |  |
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 |  | What happened to my outstanding URGE Funds?
If you had any remaining URGE Funds balance in your URGE account at the time we transferred your account to Rhapsody, that balance was also transferred to your new Rhapsody account. Like URGE Funds, Rhapsody credits are redeemable for track and album purchases. |  |
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 |  | Can I still redeem URGE Pre-Paid Cards, Promo Codes and Gift Certificates?
URGE Pre-Paid Cards, Promo Codes and Gift Certificates are no longer redeemable in URGE, but they will be honored by Rhapsody. To redeem your card, code or certificate at Rhapsody, please fill out the Rhapsody credit form. |  |
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 |  | What happens to my URGE subscription tracks that I downloaded to my computer or transferred to my MP3 player?
You can rebuild your library in Rhapsody and continue to transfer music to your MP3 player with a Rhapsody To Go membership. Rhapsody gives you access to a massive catalog of millions of songs including virtually every song you listened to on URGE. |  |
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 |  | I purchased tracks and albums through URGE. Can I play them in Rhapsody?
URGE-purchased tracks can be imported into and played on Rhapsody. For instructions on how to import tracks, click here.
If you are having trouble importing or playing your purchased tracks in Rhapsody, please contact Rhapsody Customer Support. |  |
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 |  | Where do I get Rhapsody Software?
Click on the link to download and install Rhapsody Software. It gives you even more features and is required to transfer tracks to your MP3 player with a Rhapsody To Go membership. |  |
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 |  | What are the system requirements for using Rhapsody?
Click here for complete system requirements. If you are switching to Rhapsody To Go, you will also need Windows Media Player 11 for full functionality. |  |
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 |  | Can I access Rhapsody Software from inside the Windows Media Player?
No. You can access Rhapsody Online from any Web browser, but you will need to download Rhapsody Software separately. |  |
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 |  | Can I play Rhapsody on a Mac or Linux computer?
Yes. You can access Rhapsody Online on both Mac and Linux computers. The service works with the Mozilla Firefox, Safari, and Internet Explorer browsers. Rhapsody Software is only available for PC. |  |
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 |  | What is Rhapsody Online?
Rhapsody Online is the Web-based version of Rhapsody that can be accessed from any computer and any browser. You can listen to millions of songs on-demand and hundreds of Rhapsody Channels from wherever you are. Rhapsody Online is included as part of your Rhapsody membership. |  |
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 |  | Can I transfer Rhapsody tracks to an MP3 player? |  |
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 |  | Can I play Rhapsody music on an iPodŽ?
The iPod is not compatible with Rhapsody or other membership-based music services. |  |
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 |  | Is Rhapsody available outside the United States?
Rhapsody is available only to U.S. residents. |  |
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 |  | Where can I learn more about Rhapsody?
You can read more about Rhapsody here. |  |
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